How do you know which metrics truly matter? The Society for Maintenance & Reliability Professionals (SMRP) Body of Knowledge and Best Practices, 5^th Edition, are the basis for this workshop. In this workshop, you’ll gain insights into the latest thinking on maintenance and reliability (M&R) metrics. Attendees will learn how to use the metric hierarchy for linking M&R activities to an organization’s strategy. Using this proven process, M&R practitioners will be able to make the business case for reliability to operations and leadership. M&R best practices will be discussed, along with how the metrics align with SMRP’s five pillars in the Body of Knowledge. This hands-on workshop reviews the standard definitions and application of common metrics developed by the SMRP Best Practices Committee. Attendees will understand how to measure performance consistently, make valid comparisons and provide guidance to their organization on how to use SMRP metrics. The workshop is interactive; attendees will participate in activities using specific examples to apply and calculate metrics.

Learning Objectives

After completing this workshop, participants will be able to:

• Examine the process for determining the right set of metrics for your business
• Understand the process (metric hierarchy) for linking M&R metrics to the organization’s strategy
• Identify metrics that measure efficiency, effectiveness and strategic execution
• Practice calculating M&R metrics using formulas and sample data sets
• Discuss the value of dashboards/scorecards as a tool to track strategic execution
• Discuss effective techniques of data reporting so that management can use the information to make better decisions

Paul Dufresne is a Reliability Advisor and Coach for Reliability Playbook. Paul has over 25 years of experience in the military and various industries with a primary focus on improving operations, maintenance, and reliability functions. Paul serves as chairman of the Society of Maintenance and Reliability Professionals Best Practices Committee. He is a member of the Society of Tribologist and Lubrication Engineers and the Industry Council for Machinery Lubrication. He holds credentials through STLE as Certified Lubrication Specialist (CLS); through SMRP as Certified Maintenance and Reliability Professional (CMRP) and Technician (CMRT); through the Association for Facilities Engineering as Certified Plant Maintenance Manager (CPMM); and through the Association of Asset Management Professionals as Certified Reliability Leader (CRL). Paul is certified in predictive maintenance technologies such as vibration analysis and thermography. He has written several articles and technical white papers, and is a frequent presenter at industry conferences. Paul is a Distinguished Military Graduate from the University of Central Florida.